I never got my order. What should I do? (USA)

First, double check the tracking number in your shipping confirmation to make sure the package was delivered. If your tracking number hasn’t been updated in a few days, email us at [e-mail], call us at 866 (394)-8899 or live chat us and we will be happy to look into it.

If your order has been confirmed as delivered, it’s possible that your package was accidentally delivered to a neighbor or another location in your building. We recommend checking with your mail delivery person, doorman or neighbor(s) to see if someone else received it in error.

Please note: we are not responsible for lost or stolen packages which have been confirmed as delivered to the shipping address provided for the order.