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Ursa Major Skincare
Orders, Shipping & Returns
Orders, Shipping & Returns
Delivery & Shipping
Shipping to the UK temporarily suspended.
Holiday Shipping & Delivery
Do you ship to PO boxes?
How do I cancel my order?
Do you offer free shipping?
Do you offer international shipping?
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Returns & Exchanges
Can I return my products if I'm not happy with them?
Does your ‘Love it Guarantee’ extend to orders placed on the Ursa Major Amazon storefront?
Discounts & Promotions
How do I apply a promotion code or gift card during Shop Pay checkout?
Do you offer discounts?
How do I redeem my discount?
Can I use more than one discount code at checkout?
I just placed an order prior to your newsletter offer, am I eligible for this special promotion?
Order Issues
I never got my order. What should I do? (USA)
I accidentally ordered the wrong product, what should I do?
Do you replace damaged products?
The shipping information on my order is incorrect. How do I change it?
Billing & Payments
How Afterpay Works
What payment methods do you offer?
Do you store billing information?