Orders, Shipping & Returns

Delivery & Shipping

• Do you ship to PO boxes?
• How do I cancel my order?
• Do you offer free shipping?
• Do you offer international shipping?
• How do I change my shipping address?
• When will my order ship? How long will it take? (USA)

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Returns & Exchanges

• Can I return my products if I'm not happy with them?
• Does your ‘Love it Guarantee’ extend to orders placed on the Ursa Major Amazon storefront?

Discounts & Promotions

• Do you offer discounts?
• How do I redeem my discount?
• Can I use more than one discount code at checkout?
• I just placed an order prior to your newsletter offer, am I eligible for this special promotion?

Order Issues

• I never got my order. What should I do? (USA)
• I accidentally ordered the wrong product, what should I do?
• Do you replace damaged products?
• The shipping information on my order is incorrect. How do I change it?

Billing & Payments

• What payment methods do you offer?
• Do you store billing information?