Orders, Shipping & Returns

Delivery & Shipping

• Shipping to the UK temporarily suspended.
• Holiday Shipping & Delivery
• Do you ship to PO boxes?
• How do I cancel my order?
• Do you offer free shipping?
• Do you offer international shipping?

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Ursa Major Subscribe & Save

• What is Subscribe & Save?
• How do I create a Subscribe & Save subscription?
• How do I pause or edit a subscription delivery?
• How do I view my upcoming subscription deliveries?
• Can I have multiple subscriptions or add products to an existing subscription?
• Can I add a one-time purchase to a subscription order?

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Returns & Exchanges

• Can I return my products if I'm not happy with them?
• Does your ‘Love it Guarantee’ extend to orders placed on the Ursa Major Amazon storefront?

Discounts & Promotions

• Welcome Discount Code
• Memorial Day Fresh15%
• How do I apply a promotion code or gift card during Shop Pay checkout?
• Do you offer discounts?
• How do I redeem my discount?
• Can I use more than one discount code at checkout?

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Order Issues

• I never got my order. What should I do? (USA)
• I accidentally ordered the wrong product, what should I do?
• Do you replace damaged products?
• The shipping information on my order is incorrect. How do I change it?

Billing & Payments

• How Afterpay Works
• What payment methods do you offer?
• Do you store billing information?